1) INFORMATION COLLECTION AND USE
“Proaccountingsupport.com” is the sole owner of the information collected through the website/phone/e-mail. We will not sell or rent this information to others in ways different from what disclosed in this policy.
a) Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Proaccountingsupport.com Services user must first complete the registration form. During registration, the user required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Proaccountingsupport.com will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.
b) Payment Information
I) Subscriber Computer –
We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of equipment, the identification number of your computer, make and model of your computer and/or any computer hardware. Software or peripherals attached to it, the condition of the network, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information required to provide personalized technical support to you and to help us update our support tools and enhance our supported products list.
ii) Remote Access
While requesting supports you may require for the problem to be resolved by taking control of your computer. Proaccountingsupport.com uses qualified tools which allow the user to grant power of user computer to an Expert remotely over the Internet so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and the user has consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on the user computer or network, deliberately destroy information on the user computer or network, or cause a user to experience system problems.
iii) Proaccountingsupport.com online diagnoses application may collect a wide variety of useful information about the state of a computer system and the demands on it. This information is packaged into a document containing all the essential details needed by Proaccountingsupport.com and is sent securely over the Internet to the Proaccountingsupport.com server or a third party server appointed by Proaccountingsupport.com. Proaccountingsupport.com analyzes this information to help diagnose and solve end-user problems.
d) Live Help Session Records
Proaccountingsupport.com reserves the right to monitor online and off-line sessions between the user and a Technical Support Executive for quality control of the Service provided to the Customer by QuickBooks Technical Support Executive. Also, we may record on-line and off-line sessions conducted on the Website for user reference and to assist in the resolution of disputes and potential complaints.
e) Log Files We use IP addresses to analyze trends, administer site, track user movement, and gather broad demographic information for aggregate use.
f) Children’s Online Policy
No part of our website structured to attract anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
This Web site takes every precaution to protect information of users. When the user submits sensitive information via the Website, user information is protected both online and off-line. When our registration form asks User to enter confidential information (such as credit card number), the data is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or opens, when User is just ‘surfing’. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, restricted in our offices.
Only employees who need the information to perform a specific job granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies, are added, our employees are notified and reminded about the importance we place on privacy. What they can do to ensure our customers’ information is protected.
3) SUPPLEMENTATION OF INFORMATION
For this toolbar to properly fulfil its obligation to our customers, it is necessary for us to supplement the information. We receive with information from Third party sources. For example, to determine our user’s creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document will be destroyed.
a) Correction/Updating Personal Information -If User personally identifiable information changes (such as user zip code). If User no longer desire Service, we Endeavour to provide the way to correct, update, remove User personal data provided.